Terms of Services
Last Updated: March 5, 2026
Welcome to HiveLux Pte Ltd.
These Terms of Service (“Terms”) govern your access to and use of the website, services, products, and digital platforms provided by HiveLux Pte Ltd (“HiveLux”, “we”, “our”, or “us”). By accessing our website or engaging in our services, you agree to comply with and be bound by these Terms.
If you do not agree with any part of these Terms, you should not use our website or services.
1. Company Information
HiveLux Pte Ltd is a Singapore-based creative growth studio providing strategic marketing, branding, digital experience design, and growth consulting services to businesses and organizations in Singapore.
HiveLux Pte Ltd operates primarily within Singapore and serves clients locally and internationally.
2. Scope of Services
HiveLux provides a range of creative, strategic, and digital services including but not limited to:
Content & Narrative Systems
Strategic social media marketing and management services including content planning, content creation, audience strategy, and narrative development across digital platforms.
Creative Production and Visual Systems
Video production, animation production, visual storytelling strategy, and multimedia content development.
Brand Architecture and Positioning
Brand identity design, brand positioning strategy, brand messaging systems, and brand development frameworks.
Digital Experience & Platform Design
Website design, website development, user experience (UX) design, user interface (UI) design, and digital platform development.
Growth Architecture \& Strategic Design
Performance marketing strategy, digital growth consulting (SEO, AEO, GEO), paid advertising strategy, campaign design, and marketing performance optimization.
All services are delivered based on individual service agreements, project proposals, or contracts entered into between HiveLux and the client.
3. Client Agreements and Project Engagement
All client engagements with HiveLux are governed by:
- These Terms of Service
- Any signed proposal or service agreement
- Statements of work (SOW) where applicable
- Written project scopes or invoices
In the event of any conflict between these Terms and a signed client agreement, the signed agreement will take precedence.
HiveLux reserves the right to accept or decline service engagements at its sole discretion.
4. Client Responsibilities
Clients agree to:
- Provide accurate and complete information necessary for project execution
- Respond to communication and feedback requests in a timely manner
- Provide required materials such as brand assets, content, or approvals when needed
- Ensure they have the legal rights to any content, assets, or materials provided to HiveLux
Delays caused by late client responses or incomplete materials may impact project timelines. HiveLux shall not be responsible for delays resulting from client inaction.
5. Payment Terms and Refund Policy
Fees for services are outlined in project proposals, invoices, or service agreements.
Unless otherwise stated:
- Payments must be made in Singapore Dollars (SGD)
- Deposits may be required before work begins
- Remaining balances must be paid according to invoice terms
Late payments may result in:
- Suspension of services
- Delayed project delivery
- Additional administrative or late payment fees where applicable
Refund Policy:
- Deposits are generally non-refundable
- Work completed up to the point of termination must be paid for in full
- Refunds may only be considered at HiveLux’s sole discretion and must be documented in writing
HiveLux reserves the right to retain ownership of deliverables until full payment has been received.
6. Intellectual Property Rights
Unless otherwise specified in writing:
- HiveLux retains ownership of its proprietary methodologies, frameworks, systems, and internal processes
- Clients receive usage rights for final deliverables upon full payment
This includes but is not limited to:
- Strategic frameworks
- Marketing systems
- Design methodologies
- Templates and internal tools
Clients may not reproduce, resell, distribute, or repurpose proprietary materials without written permission from HiveLux.
Third-party assets (such as stock images, fonts, plugins, or software) may be subject to separate licensing terms.
7. Client Content Ownership
Clients retain ownership of materials they provide to HiveLux including:
- Logos
- Trademarks
- Brand assets
- Content
- Marketing materials
By providing such materials, clients grant HiveLux a limited license to use them solely for the purpose of delivering the agreed services.
Clients confirm that they have the legal rights to all provided materials. Clients shall indemnify HiveLux against any claims, damages, or disputes arising from the use of client-provided assets.
HiveLux will not be liable for copyright or intellectual property disputes arising from client-provided assets.
8. Portfolio and Marketing Use
HiveLux may showcase completed work in its:
- Portfolio
- Website
- Marketing materials
- Case studies
- Social media
This may include visual previews of projects, logos, or general descriptions of the work performed.
If confidentiality restrictions apply, clients must notify HiveLux in writing before project commencement.
9. Confidentiality
Both HiveLux and the client agree to treat confidential information with reasonable care.
Confidential information may include:
- Business strategies
- Marketing plans
- Proprietary processes
- Financial information
- Unreleased campaigns or products
Confidential information will not be disclosed to third parties except where required to deliver services or where disclosure is required by law.
10. Service Modifications
HiveLux reserves the right to modify, update, or discontinue any service offering at its discretion.
Changes to ongoing projects will be communicated to clients where applicable.
11. Limitation of Liability
To the maximum extent permitted by law, HiveLux Pte Ltd will not be liable for:
- Indirect, incidental, or consequential damages
- Loss of revenue, profit, or business opportunities
- Loss of data or digital assets
- Marketing performance fluctuations outside our control
Marketing and creative services involve strategic recommendations but no specific performance results can be guaranteed.
HiveLux’s total liability in connection with any service will not exceed the total amount paid by the client for the specific service.
12. Force Majeure
HiveLux shall not be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Pandemics or health emergencies
- Government actions or regulations
- Internet or power outages
- Third-party platform failures
13. Third-Party Platforms and Tools
HiveLux may use or recommend third-party platforms including social media platforms, analytics tools, advertising networks, and website technologies.
Examples include social media networks, advertising platforms, hosting providers, and software tools.
HiveLux is not responsible for:
- Outages
- Platform algorithm changes
- Service disruptions
- Policy changes by third-party providers
Clients remain responsible for maintaining their accounts and platform access credentials unless otherwise agreed.
14. Termination of Services
Either party may terminate a service agreement with written notice in accordance with the project agreement terms.
Upon termination:
- Work completed up to the termination date must be paid for
- Deposits are generally non-refundable unless otherwise stated
- HiveLux may retain deliverables until outstanding payments are settled
15. Acceptable Use Policy
Clients agree not to use HiveLux services for any unlawful, harmful, or unethical purposes, including but not limited to:
- Spam campaigns
- Misleading advertising
- Fraudulent or illegal content
- Violating third-party rights
16. Website Use
Users of the HiveLux website agree not to:
- Misuse the website or attempt unauthorized access
- Distribute malware or malicious code
- Copy or scrape website content without permission
- Use the website for unlawful purposes
HiveLux reserves the right to restrict or terminate access if these conditions are violated.
17. Data Protection
HiveLux respects personal data protection requirements under Singapore law.
Any personal data collected through our website or services is handled according to our Privacy Policy and applicable data protection regulations.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Singapore.
Any disputes arising in connection with these Terms shall follow this process:
- Good faith negotiation between parties
- Mediation (if negotiation fails)
- Submission to the courts of Singapore as a last resort
19. Changes to These Terms
HiveLux may update these Terms periodically to reflect changes in services, legal requirements, or operational practices.
Updated versions will be posted on this page with the revised date. Continued use of our services constitutes acceptance of the updated Terms.
20. Contact Information
If you have any questions regarding these Terms of Service, please contact:
HiveLux Pte Ltd
Singapore
Email: info@hivelux.sg